All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment.
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may double if shipping internationally or on rush orders. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
More detailed information on our shipping policies is available here.
Items are entitled to be refunded or retuned if the buyer notifies the seller within 15 days of the date of purchase. The buyer must contact the seller by email: contactus@MadeInTheUSA PetShop.com. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer.
Please see our return policy for more detailed information.
An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.
Any complaints about items or the seller should be submitted to our support team. Please email:contactus@MadeInTheUSA PetShop.com. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.
The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. Any dispute arising out of such use of the website is subject to the laws of NC, USA.
These billing terms and conditions are subject to change.
Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.
If you disagree with these terms, please do not use our website.